General terms of sale 

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These conditions apply to all sales made through the website www.anne-robillard.com


These terms and conditions govern the use of this site: anne-robillard.com
This site is owned and managed by Wellan Inc.
By using this site, you indicate that you have read and understood the Terms of Use and that you agree to abide by them at all times.

Intellectual property

All content published and made available on this site is the property of Wellan Inc. and its creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files and anything that contributes to the composition of this site.


The price payable for each product you order is the one appearing next to the product offered on the site. All prices on the site are in Canadian dollars.

Shipping and shipping costs, as well as applicable taxes, are extra and appear on the screen before validating your order.

Applicable sales taxes are extra and appear on the screen before validating your order.

Wellan Inc. reserves the right to change the price of the products offered on the site at any time, without notice.


When you create an account on our site, you agree to the following:

1.     You are solely responsible for your account and the security and confidentiality of your account, including any passwords or sensitive information attached to your account, and
2.     that all personal information you provide to us through your account is current, accurate and true, and that you update your personal information if it changes.

We reserve the right to suspend or terminate your account if you use our site illegally or if you violate the terms of acceptable use.

Sales of goods and services

This document governs the sale of the goods made available on our site.

The assets linked to this document are the assets that are displayed on our site at the time you access it. This includes all of the products listed as a commodity rupture…

Payment by Stripe
We are not able to accept cash or cheques. Only payments via Stripe are possible on the site.

When you provide us with your payment information, you confirm that you have authorized the use and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe that your payment has violated any law or any of our terms of use, we reserve the right to cancel your transaction.

Transportation and Delivery

When you make a purchase on our site, you agree and acknowledge to provide a valid email address and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your method of payment. Although we vision to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.

Shipping costs are as follows (all prices listed below are in Canadian dollars):

In Canada


2 business days


Between 2 and 3 business days

Expedited Parcel

Between 2 and 8 business days

Standard package

Between 3 and 10 business days


Everywhere outside of Canada
International Parcel  Between 4 and 12 working weeks
Priority Worldwide 2-3 business days
AIR International Small Packet Between 6 and 10 business days
International Small Packet SURFACE  Between 4 to 12 working weeks
International Tracked Packet 6-10 business days

Delivery time. Wellan Inc. will endeavour to deliver as soon as possible after acceptance of your order based on the delivery option chosen. Delivery time and costs will vary depending on the destination of the shipment, the type of delivery chosen (Priority, Xpress Post, Regular or Air) and the availability of products in inventory. The delivery time is evaluated from the moment the products leave the place of business of Wellan Inc.

Refund policy

We accept refund requests on our site for products that meet one of the following requirements:

1.  Property is defective
2.  Property does not match what was ordered

Articles supplied by anne-robillard.com are new and guaranteed without defects. In the event that an item is defective or does not correspond to what was ordered, Wellan inc. undertakes to exchange or refund it, including postage, within 14 days of the delivery date, provided it is accompanied by the delivery note or a copy of the anne-robillard.com invoice.

However, in the event that the product is not defective, the return will be subject to a 10% administration fee and the shipping costs will not be refundable. 


Please follow this procedure to return your items by mail:

The client must contact the Wellan Inc. team by email to make the appropriate arrangements at info@anne-robillard.com. 

The return address is:

257 Boul. Sir-Wilfrid-Laurier
PO Box 85059 - PJC
Mont-Saint-Hilaire, QC, Canada

Upon receipt of the returned products, any amount debited from your Stripe account in favour of Wellan Inc. in respect of such products, except delivery charges, will be credited as soon as practicable, provided, however, that the returned goods have been returned by you and received by Wellan Inc. and in the same condition as they were in when they were delivered to you.


These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes in the way we manage our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are informed of any updates. If necessary, we will notify users by email of changes to these conditions or post a notice on our site.


Please contact us if you have any questions or concerns. Our contact information is as follows : info@anne-robillard.com 


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