These terms apply to all sales made through the website www.anne-robillard.com.
GENERAL TERMS
These general terms govern the use of the website anne-robillard.com. This website is owned and operated by Wellan Inc.
By using this site, you confirm that you have read, understood, and agree to comply with these Terms and Conditions at all times.
INTELLECTUAL PROPERTY
All content published and made available on this site is the property of Wellan Inc. and its creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files, and anything that contributes to the composition of the site.
PRICES
The price payable for each product ordered is the one displayed alongside the product on the site. All prices are in Canadian dollars (CAD). Shipping and handling fees, as well as applicable sales taxes, are additional and will be shown before you confirm your order.
Wellan Inc. reserves the right to change product prices at any time, without prior notice.
ACCOUNTS
When you create an account on our site, you agree to the following:
We reserve the right to suspend or delete any account found to be used illegally or in breach of these Terms.
SALE OF GOODS AND SERVICES
This document governs the sale of products displayed on our site at the time of your visit. It includes items marked as temporarily out of stock.
PAYMENT VIA STRIPE
We do not accept cash or cheque payments. Only payments through Stripe are accepted.
By providing your payment information, you confirm that you are authorized to use the payment method and that we may charge the total amount to it.
If we believe your payment violates any law or our Terms, we reserve the right to cancel the transaction.
SHIPPING AND DELIVERY
When placing an order, you agree to provide a valid email address and a correct shipping address. We reserve the right to modify, refuse, or cancel any order when necessary. If we cancel your order after payment, we will issue a full refund. You are responsible for monitoring your payment method. While we aim to provide accurate shipping estimates, they may vary due to unforeseen circumstances.
Shipping rates (in CAD):
Within Canada
International
Wellan Inc. will make every effort to ship orders as quickly as possible following acceptance, based on the selected shipping option. Delivery time is calculated from the date the products leave Wellan Inc.'s premises.
REFUND POLICY
We accept refund requests for products that meet one of the following conditions:
All items sold on anne-robillard.com are new and guaranteed to be free of defects. If a product is defective or incorrect, Wellan Inc. will replace or refund it (including shipping fees) within 14 days of delivery, provided it is returned with the delivery slip or a copy of the invoice. If the product is not defective, a 10% administrative fee will apply, and shipping fees will not be refunded.
RETURNS
To return an item by mail, please follow these steps:
Wellan Inc.
257, boul. Sir-Wilfrid-Laurier
P.O. Box 85059 – PJC
Mont-Saint-Hilaire, QC, Canada
J3H 5W1
Upon receipt of the returned products in their original condition, any amount charged to your Stripe account will be refunded, excluding shipping fees.
MODIFICATIONS
These Terms and Conditions may be updated from time to time to comply with legal requirements or to reflect changes in how we operate our site.
We encourage users to review this section regularly.
If necessary, users will be notified by email or through a notice posted on the site.
CONTACT
If you have any questions or concerns, please contact us at:
info@anne-robillard.com